5201 Foley Dr., Arlington, TX 76013 | 214.766.9501 | stevetormsby@yahoo.com | www.linkedin.com/pub/steve-ormsby/85/156/245/

Accomplished and extremely well-organized IT Project Manager/Coordinator with 13 years’ experience focusing on network build through network decommissions. CompTIA and ITIL certified and pursuing PMP. Successfully manage end-to-end activities for high-profile, complex IT projects. Skilled at meeting aggressive timelines while managing multiple simultaneous projects with ability to communicate at various levels across departments and functions.

·           Cross-function team management

·           Written and project communication

·           Project tracking and delivery methodologies

·           Critical path analysis

·           Project risk and scope management

·           Budgeting and planning

·           Account management

·           Change control management

·           Data center installations/Telco technologies, systems, circuits, and networking

·           Cisco switches, storage, routers, controllers, and access points; Prime maps; and TelePresence

·           Cutovers, testing and turn-up, WAN, Ethernet, T1, voice and data circuit, frame relay, and ISDN

·           Electrical wiring and fiber optic testing and troubleshooting

·           Microsoft Office and Project, NAV Dynamitic, Lync

·          Protocols, such as DS0, DS1, DS3, OC3, OC12, OC48, E911, E1, and Ethernet connectivity

08/2014 – 10/2015

IT Project Manager, Netsync Network Solutions – Dallas, TX

·           Successfully managed 10 to 15 high-level projects simultaneously, while adhering to PMI best practices and standards, with respect to time, budget, scope, change, risk, and resources. Project costs ranged from a few thousand to several million dollars.

·           Built strong and honest relationships with customers, including Dallas ISD, Fort Worth ISD, Garland ISD, Lake Worth ISD, Texas A&M Health Science Center, Dallas County Community College District, Tarrant County of Texas, City of Frisco, and South Texas University.

·           Interviewed, hired, and managed 35 internal VoIP technicians to deploy Dallas ISD’s Lync to its fiber network at 250 locations.

·           Tracked projects’ status and updated key stakeholders through entire project lifecycle; assisted engineering to track licensing and coordinate and schedule required cutovers.

·           Core deployment projects include: Cisco-related platforms ASR, ISR, Cisco Nexus 9508, 9300, Nexus 2000 switching SRST, CUCM, UCS, VDI, VCS, VCI, ACI, and not limited to EMC, NetApp, VMware, VBrick implementations and migrations in the SLED sectors.

·           Managed large-scale Cisco USC server rack-and-stack deployments, 100 local UPS decommissions, large volume access point (AP) deployments, and Prime Maps refreshes.

·           Assisted in the design of multi-school 10GB internet upgrades: Cisco Core Nexus networks, Cisco firewall, ASR, and ISRs.

·          Was praised for my abilities to deliver, execute in budget, and meet internal and external deadlines.

06/2013 –08/2014

IT Project Coordinator/Manager, Randstad Technologies – Frisco, TX

·           Managed a large-scale nationwide T1 and Ethernet installation projects assigned to the deployment services department. Coordinated over 580 sites with local LEC/CLEC/IXC with AT&T, CenturyLink, Blue Stream, and Verizon Wireless to drive project execution, track project activities, and monitor and control changes, conflicts, and escalations.

·           Assisted over 400 technicians nationwide, gave specific details on the scope of work, and documented requirements.

·           Managed weekly status reporting to AT&T and vendors. Conducted weekly training webinars for AT&T and State Farm to ensure technicians were properly trained for the project which included: site surveys, demark extensions, T1 and Ethernet installations, B2B security clearance, testing and turn up, and T-1 paths supporting GSM cabinets.

·           Maintained Time, Quality, and Cost, while placing all orders with various LECs and ILECs by locating the best cost-effective route for the flow of live traffic during testing and turn up of all circuits with WFA.

·          Was assigned to all escalation issues to AT&T and the CLCON to avoid project delays.

11/2012 – 06/2013

Network Operations Supervisor, Verizon Wireless – Southlake, TX

·           Maintained daily communication with site manager and NOC to ensure installations and trouble tickets were completed for the Verizon Wireless Data Center. Developed both segments and paths using Granite database to ensure proper testing and turn up.

·           Oversaw complex installations: Junos switches, Cisco Nexus 5500/6500 switches, Cisco Nexus 7000 Series Servers, and Juniper MX960 Servers. Running CAT6A and CAT5, installed primary/secondary/backup patch panels. Terminated/polished optical fiber testing with Fluke DTX-1800. Supervised Levels 1 and 2 technicians to implement plans for optimization of Type II trunk cables on existing DCS primary/secondary/backup panels.

·           Performed various tests requested by engineers and NOC and maintained test records for internal/external auditing.

·           Supported Verizon PMs with enquiries based on the data center’s management team and operations.

·          Developed close relationships with vendors to address issues quickly.

05/2011 – 04/2013

Project Manager/Coordinator – Equinox Data Center, Soneracom – Dallas, TX

·           Maintained daily communication with site manager and technicians to ensure new complex installations were installed correctly with extensive site surveys and auditing for the Equinox Data Center. Managed customer expectations and activities with sales, monitored/escalated provisioning milestones, coordinated timelines with various departments, scheduled testing and turn up, and worked with colocation providers to install cross-connects.

·           Accountable for accomplishing the project objectives; creating clear and attainable goals; building of installation requirements; and managing the project’s cost, accounts payable, time, and scope.

·           Coordinated multiple projects involving large-scale migration of live circuits to improve costs, revenue, and network performance.

·           Worked with project team to understand and assist with tracking all work, tasks, and project assignments. Assisted in developing a comprehensive workflow process for projects.

·          Praised by the customer and site management on my professionalism and ability to manage projects and ensure customers’ requests were met by the data center standards for new installations.

01/2007 – 04/2011

Project Coordinator/Jr. Project Manager, T-Mobile – Dallas, TX

·           Managed the support team, including oversight and coordination of other support team members. Managed activities and resources in support of projects that impacted multiple customer units, systems, and workflows.

·           Supported the PMs with financial management to secure financial and operational control within projects and deliveries. Assisted with project tracking, cost analysis, procurement, and reporting.

·           Provided expert support to third-party vendors to effectively manage work authorizations, issue escalations, and resolutions.

·           Supported the PM in implementing standard project management practices. Reported, reviewed, and controlled progress to ensure commitments to external customers were achieved.

·          Assisted management in developing new, more efficient processes that would benefit the company overall.

03/2002 – 11/2006

IT Project Coordinator/Manager, GT Telecom/AT&T Mobility – Dallas, TX

·           Served as a primary point of contact for customers in the southern region, while being directly responsible for documenting and tracking all market-specific project opportunities throughout all aspects of the project lifecycle.

·           Managed the overall quality, time, and costs to deliver specific requirements to meet customer satisfaction.

·           Managed customer relations, ensuring repetitive growth and repetitive business for new opportunities.

·           Communicated effectively with the customer, sales representative, and project manager to identify needs and evaluate appropriate solutions.

·          Coordinated initial site surveys with customers and technical partners to ensure all required data can be collected while on site.

Certification

·           CompTIA Project+ (2015)

·           ITIL Foundation v3 (2015)

·           Actively pursuing PMP certification

Training

·           JJ Keller and Associates Inc. Electrical Training (2011)

·           Introduction to Cisco Router Configuration and Cisco Internetworking Troubleshooting (2012)

·           Sunrise Telecommunications OC-x and xDSL Test Set Operations/Configuration (2011)